Safeguarding

Last reviewed: 20 July 2026.

Our safeguarding approach

Safeguarding means helping protect children and adults at risk from abuse, neglect, exploitation and avoidable harm. We listen carefully, record only what is relevant and consider the person's wishes, safety, rights and circumstances.

Confidentiality limits

Support is confidential within safeguarding and legal limits. We cannot promise absolute secrecy. Relevant information may need to be shared when someone faces a serious or immediate risk, another person may be at risk, a child or adult at risk may need protection, or the law requires disclosure.

Any sharing should be necessary, proportionate, accurate and limited to people or organisations that need the information. Where it is safe and appropriate, we explain the concern and proposed action first.

Raising a concern

For a non-emergency safeguarding concern connected with I-Care Services, use the contact page and select the most relevant enquiry type. Keep public-form information brief. If someone is in immediate danger, do not use the form: call 999.

Professional referrals

Professionals remain responsible for following their own statutory, organisational and safeguarding procedures. The professional referral form is a first-contact route and is not a replacement for an emergency or statutory safeguarding referral.