Homelessness Prevention
Early guidance to understand notices, risk factors and the next practical steps to protect housing stability.
Community support
Housing & Legal Support
Worried about losing your home? We can help you understand your options and connect you with appropriate housing or legal support.
Practical help
What We Offer
Council Housing Support
Help understanding housing applications, evidence requests and communication with housing teams.
Support Before Legal Proceedings
Help organising notices, records and questions before you contact an appropriate housing or legal advice service.
Appeals and Advocacy
Practical help preparing your questions, documents and voice for housing reviews or appeals, without acting as legal representation.
Legal-Service Signposting
Referral or signposting to an appropriate regulated legal or specialist housing service when formal advice is needed.
Is this for me?
Who Is This For?
You do not need a diagnosis, referral or perfectly explained situation. If any of these feel familiar, you can contact us.
People at risk of homelessness or eviction
Tenants experiencing landlord disputes
Anyone living in unsafe or unsuitable accommodation
A clear path forward
What To Expect
Assess Risk
We establish what is happening and how urgent it is.
Review Options
We explain rights, duties and available housing routes.
Take Action
We help with contact, evidence and practical applications.
Stay Connected
We support you as your housing situation develops.
What We Cannot Do
We are not an emergency service and cannot replace statutory, clinical, legal or regulated advice. Where specialist or emergency support is needed, we help identify appropriate routes.
What To Prepare
Bring only what you feel comfortable sharing at first contact. Useful basics may include your preferred contact method, the service area you are interested in and a short summary of what is happening.
After You Contact Us
We review first-contact requests as soon as possible, but this service is not monitored 24/7.
Common questions
Frequently Asked Questions
Contact us as early as you can so we can understand the notice, explain options and connect you with appropriate housing advice routes.
Related Services
Health & Social Care
Help understanding care, community services and how to access the support that may be available.
Explore service
Welfare & Money
Friendly guidance with benefits, budgeting, pensions and money worries that affect everyday life.
Explore service
General Health
Accessible health information, advocacy and support to help people make informed choices about their care.
Explore serviceWe are here to listen
Ready to Take the First Step?
You do not need to have everything figured out. Tell us what is happening, and we will help you understand what support is available.
Or call us on 020 8040 0433This website and our support service are not an emergency service and are not monitored 24/7.