Approachable, skilled and community-focused
People Who Care
Trained professionals, pastoral care professionals and dedicated volunteers, united by careful listening
One connected team
Support from people who listen first
Our support is provided by trained professionals in health and social care, pastoral care professionals and dedicated volunteers. Together, they help people navigate health, housing, welfare, mental wellbeing, family life and community support. Individual names and photographs are not currently published on this website.
Where a need falls outside our role, the team explains that boundary and helps identify an appropriate statutory, regulated or specialist service.
How we work
Different skills, one caring team
These role-based areas explain how the team supports people without presenting unverified names, qualifications or professional registrations.
First Contact & Coordination
Receives enquiries, listens to what matters, records the minimum information needed and helps identify a suitable next step.
- Initial enquiries
- Referral coordination
- Follow-up planning
Health & Social Care Navigation
Helps people understand health and social care routes, prepare questions and connect with appropriate services.
- NHS navigation
- Care pathways
- Health advocacy
Housing & Welfare Guidance
Offers practical guidance with housing concerns, welfare systems, forms and routes to specialist advice.
- Housing options
- Benefits guidance
- Specialist signposting
Mental Wellbeing Support
Provides one-to-one mental health first aid, an initial needs and safety assessment, and referral to appropriate services. Psychology and counselling are provided by third parties.
- Mental health first aid
- Initial assessment
- Referral coordination
Family & Safeguarding Support
Supports families to understand options while keeping consent, safety and safeguarding responsibilities clear.
- Family guidance
- Safe next steps
- Safeguarding routes
Creative Wellbeing & Outreach
Uses accessible creative activities and community engagement to encourage reflection, confidence and connection.
- Creative activities
- Community outreach
- Inclusive engagement
Need Help Choosing a Service?
You do not need to know which team function is right for you. Start with a short enquiry and we will help clarify the next step. Support is free to access.
Get SupportWe are here to listen
Ready to Take the First Step?
You do not need to have everything figured out. Tell us what is happening, and we will help you understand what support is available.
Or call us on 020 8040 0433This website and our support service are not an emergency service and are not monitored 24/7.