People first. Services second.

How We Help

You do not need to know which service to ask for. Start with what is happening, and we will help you find the right next step.

One welcoming place to start

What would make life feel a little easier today?

Choose the area that sounds closest to what you are facing. It is also fine to contact us without choosing a service first.

  • Free to access
  • Confidential within safeguarding limits
  • Self-referral and professional routes

Home, money and everyday life

Practical guidance when housing, benefits, money or several worries are making daily life harder.

A welfare support desk with forms, a calculator and a hand completing paperwork

Welfare & Money

Friendly guidance with benefits, budgeting, pensions and money worries that affect everyday life.

  • One-to-One Cases
  • Peer Support
Learn about Welfare & Money
House keys beside an organised tenancy folder in a welcoming home setting

Housing & Legal Support

Early help with housing worries, eviction risk, appeals and routes to appropriate legal advice.

  • One-to-One Cases
  • Peer Support
Learn about Housing & Legal Support
Hands organising community support folders beside a laptop, telephone and route cards

Additional Support

Flexible guidance for needs that do not fit neatly within a single service.

  • One-to-One Cases
  • Peer Support
Learn about Additional Support

Health and social care

Clear information, advocacy and referral support for health, care and private concerns.

Hands reviewing a care plan with a calendar and organised support notes

Health & Social Care

Help understanding care, community services and how to access the support that may be available.

  • One-to-One Cases
  • Peer Support
Learn about Health & Social Care
A calm health planning desk with a wellbeing journal, water and health essentials

General Health

Accessible health information, advocacy and support to help people make informed choices about their care.

  • One-to-One Cases
  • Peer Support
Learn about General Health
Private health information materials with a shield symbol and inclusive ribbonPrivate support

Sexual Health

Private, inclusive information and support focused on safety, dignity, healthy relationships and wellbeing.

  • One-to-One Cases
  • Peer Support
  • Guidance
Learn about Sexual Health

Feelings, family and wellbeing

A calm place to talk, reflect and find an appropriate route for emotional or family support.

A private and calm support room prepared for a confidential conversationPrivate support

Mental Health & Wellbeing

One-to-one mental health first aid, initial needs assessment and referral to appropriate support.

  • One-to-One Cases
  • Peer Support
  • Guidance
Learn about Mental Health & Wellbeing
Hands arranging a shared family calendar and home planning materialsPrivate support

Family Support

A calm, non-judgemental space for families navigating pressure, change, conflict or caring responsibilities.

  • One-to-One Cases
  • Peer Support
  • Guidance
Learn about Family Support

Advocacy & Support Across All Services

Our team can help you ask questions, explain your choices and make your voice heard across every area of support.

Psychology and counselling are offered by independent third-party providers. I-Care can support the referral route.

Simple and supportive

What happens after you contact us?

1

Reach Out

Call, email or complete our support form.

2

First Contact

We listen and identify what information is needed next.

3

Support Plan

Together, we agree practical next steps.

4

Ongoing Support

Follow-up depends on the agreed support route.

We are here to listen

Ready to Take the First Step?

You do not need to have everything figured out. Tell us what is happening, and we will help you understand what support is available.

Get SupportRefer a Client
Or call us on 020 8040 0433

This website and our support service are not an emergency service and are not monitored 24/7.