One-to-One Mental Health First Aid
A private first conversation to understand what is happening, identify immediate needs and consider safe next steps.
Community support
Mental Health & Wellbeing
You do not have to wait until things become unbearable. Start with a private conversation, an initial needs check and a clear route to appropriate support.
Practical help
What We Offer
Initial Needs and Safety Assessment
A focused assessment of current concerns, support needs and immediate safety. This is not a diagnosis or clinical assessment.
Referral and Signposting
Referral or signposting to an appropriate community, statutory, regulated or specialist service after the first-aid conversation.
Third-Party Psychology and Counselling
Psychology and counselling are not delivered directly by I-Care Services CIC. Where appropriate, we help people access independent third-party providers.
Holistic Wellbeing Routes
Signposting to suitable wellbeing, primary-care, specialist or functional-health professionals where appropriate, plus clear crisis routes when urgent help is needed.
Is this for me?
Who Is This For?
You do not need a diagnosis, referral or perfectly explained situation. If any of these feel familiar, you can contact us.
Anyone living with anxiety, low mood or the effects of trauma
People feeling overwhelmed or unsure where to seek help
Anyone who may benefit from an initial mental health first-aid conversation and referral
A clear path forward
What To Expect
Private First Conversation
We listen without judgement and explain confidentiality and safeguarding limits.
Initial Assessment
We consider current needs, priorities and immediate safety without diagnosing or providing clinical treatment.
Referral Options
We explain suitable routes and, with your agreement, help make an onward referral where appropriate.
Follow-Up
We clarify the agreed next step and any information needed for the referral route.
What We Cannot Do
We are not an emergency service and cannot replace statutory, clinical, legal or regulated advice. Where specialist or emergency support is needed, we help identify appropriate routes.
What To Prepare
Bring only what you feel comfortable sharing at first contact. Useful basics may include your preferred contact method, the service area you are interested in and a short summary of what is happening.
After You Contact Us
We review first-contact requests as soon as possible, but this service is not monitored 24/7.
Your privacy matters
Confidential, respectful support
We handle information carefully and explain confidentiality limits, including safeguarding or immediate safety risks.
Common questions
Frequently Asked Questions
That is completely fine. We can explain possible support routes and help you decide what feels manageable.
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Ready to Take the First Step?
You do not need to have everything figured out. Tell us what is happening, and we will help you understand what support is available.
Or call us on 020 8040 0433This website and our support service are not an emergency service and are not monitored 24/7.