NHS Navigation
Help understanding appointments, letters, services and the questions to ask when speaking with health teams.
Community support
Health & Social Care
Practical support to understand services, coordinate care and make sure your voice is heard.
Practical help
What We Offer
Community Care Services
Plain-English help understanding community care services, assessments and what information may be useful.
Care Packages and Coordination
Help understanding possible care-package routes and making conversations between services easier to follow.
Health Advocacy
Help preparing what you want to say so your concerns, preferences and questions are clearly heard.
Community Resources and Signposting
Connection to useful community resources and relevant services when another route is better placed to help.
Is this for me?
Who Is This For?
You do not need a diagnosis, referral or perfectly explained situation. If any of these feel familiar, you can contact us.
Adults navigating health or social care services
Unpaid carers seeking practical guidance
People recently discharged from hospital
A clear path forward
What To Expect
Listen
We understand your current care and concerns.
Map Services
We identify services, processes and questions to raise.
Coordinate
We help connect professionals and clarify next steps.
Advocate
We support you to be heard throughout your care.
What We Cannot Do
We are not an emergency service and cannot replace statutory, clinical, legal or regulated advice. Where specialist or emergency support is needed, we help identify appropriate routes.
What To Prepare
Bring only what you feel comfortable sharing at first contact. Useful basics may include your preferred contact method, the service area you are interested in and a short summary of what is happening.
After You Contact Us
We review first-contact requests as soon as possible, but this service is not monitored 24/7.
Common questions
Frequently Asked Questions
You can use the contact routes shown on this website to ask about support. We will explain the most appropriate next step.
Related Services
Welfare & Money
Friendly guidance with benefits, budgeting, pensions and money worries that affect everyday life.
Explore service
Housing & Legal Support
Early help with housing worries, eviction risk, appeals and routes to appropriate legal advice.
Explore service
General Health
Accessible health information, advocacy and support to help people make informed choices about their care.
Explore serviceWe are here to listen
Ready to Take the First Step?
You do not need to have everything figured out. Tell us what is happening, and we will help you understand what support is available.
Or call us on 020 8040 0433This website and our support service are not an emergency service and are not monitored 24/7.